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Answers To Your Questions

Here you can find the answers to the most common questions we seem to get.

If you still have further questions please do not hesitate to Contact Us via email we'd be happy to hear from you and lend more assistance.

Use the quick links below to the main heading, or scroll to see all questions to find the best match for you.

Frequent Questions

All of our products are built to order by hand. Please allow 5-7 days from start to finish and final inspection to have your item shipped. Once your item is maticulously reviewed it will be placed in the shipping department and labled to begin it's voyage to you. Be sure to get all your shipped, in route and delieverd notifications by giving us the best email contact for you during checkout.

During the checkout process you will have the opportunity to add any coupon code you might have. There is a drop down area under the items in your cart on the screen where you are asked to provide your personal information prior to heading to the final checkout screen. That is the place to enter your coupon code. 

NO! 

We couldn't say this any prouder or louder! 

Our belts, fire radio straps and fire buckets are NOT like "those other guys". 

Payment

We are currently accepting Visa, MasterCard, Apple Pay, AMEX, Google Pay, Diners Club, ELO, JCB. 

We have partnered with Ten-8 for large/bulk orders. If you are a Fire Department, Municipality or other larger entity looking to place a large/bulk order please visit our Ten-8 Page for further assistance.

During the checkout process you will have the opportunity to add any coupon code you might have. There is a drop down area under the items in your cart on the screen where you are asked to provide your personal information prior to heading to the final checkout screen. That is the place to enter your coupon code. 

Orders/Returns

This is a wonderful question and we couldn't be happier to answer this any other way. We have partnered with Ten-8 Fire Services to be able to help Departments and Municipalities become more progressive with our designs. Be sure to visit our dedicated Ten-8 Page.

You DO NOT need an account to place an order with Safer Straps. 

However; if you do setup and account it makes it easier for you to return to check on order status and recall your order history later should you need to.

Should the need arise to cancel or change your placed order, the best way to let us know is by email right away! 

Since all of our items are built to order and usually custom made for the user, timing is critical to notify us. 

We realize mistakes are made, and things happen. We will work with you the best way we can and always strive for customer satisfaction.

Don't hesitate to reach out and ask questions first if you need to!

Check your email, we send out email notifications for each and every product we ship.

You can also visit our Tracking Page and enter your tracking number there.

Be sure during checkout you provide us with the best email to contact you with so you don't miss out on any of the updates!

Also, be sure to check your SPAM folder. If this is your first order with us, chances are that your email system blocked the email and you might not have seen your updates.

DUSTIN! You should always contact Dustin. We love hearing from you all, but Dustin is usually the person with all the answers around here. If he doesn't know the answer, then quite honestly it's not a worthy question.

Engraving